Refund Policy

 

bCODE Return and Exchange Policy

Thank you for shopping at bCODE. Your satisfaction is important to us. Please review our updated policy on returns, exchanges, and refunds to understand your rights and our responsibilities under this policy.

 

1. Return and Exchange Window

You may initiate a return or exchange within 14 days of receiving your order. Requests made after this period will unfortunately not be honoured.

 

2. Eligibility Criteria

To qualify for a return or exchange, the item must meet the following conditions:

  • It must be unused, unworn, and in the same condition as received.
  • All original tags, packaging, and labels must be intact.
  • You must present a valid receipt or proof of purchase.
  • The item must not be a final sale item, non-returnable or custom-made item.

3. Sale Items

Items purchased on sale are generally not eligible for return, exchange, or refund.
However, an exchange may be permitted for size only—same product, different size—provided all other eligibility conditions are met.

 

4. How to Initiate a Return or Exchange

To begin a return or exchange process, please contact our Customer Support team with the below information:

Ø  Your order number

Ø  The item(s) you wish to return or exchange

Ø  Reason for the return or exchange

using any of the methods below:

  • Email: orders@shopthebcode.com
  • WhatsApp: +234 817 109 9452

Once your request is approved, we will send you detailed return instructions, including the return address and shipping guidelines.

⚠️ Note: Items sent back without prior approval will not be accepted.

 

5. Refunds

·         Refunds are only processed if requested within 14 days of the original purchase date

·         Once your return is received and inspected, we will notify you regarding approval. If approved, your refund will be processed to the bank account you provide within 5–10 business days. Processing times may vary depending on your bank or card issuer.

Shipping fees (if any) are non-refundable unless due to a fault on our end.

 

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 24 - 48 hours upon receipt.

We will assess the issue promptly and either arrange for a replacement or process a return and refund—at no additional cost to you.

 

7. Exchanges

We only replace items if they are defective, damaged, or the wrong size (if applicable).

If the item you want in exchange is out of stock, you may choose a refund or store credit.

If you wish to exchange an item (e.g., for a different size), please follow the standard return process. Once approved, you may place a new order for the preferred item.

 

8. Non-Returnable Items

The following items are non-returnable:

·         Sale or clearance items marked Final Sale

·         Personalized or custom-made items

·         Gift cards or downloadable products (if applicable)

·         Items returned without original packaging or that show signs of wear

9. Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

10. Additional Support

Still have questions? Reach out to us at:

  • Email: orders@shopthebcode.com
  • WhatsApp: +234 817 109 9452

We’re here to help you resolve any concerns quickly and professionally.

Disclaimer:
This policy complies with applicable Nigerian consumer protection laws and is subject to periodic updates without prior notice. Your statutory rights remain unaffected.

 

Return and Exchange Policy

Thank you for shopping at bCODE! We want to ensure your complete satisfaction with your purchase. Please review our policy regarding returns, exchanges, and refunds.

Return and Exchange Period: You have 14 days from the date of receiving your item to request a return or exchange.

Eligibility: To be eligible for a return or exchange, the item must meet the following criteria:

  • It must be in the same condition as when you received it: unworn, unused, and with all tags intact.
  • It should be in its original packaging.
  • You must provide the receipt or proof of purchase.

Initiating a Return or Exchange: To start a return or exchange, please contact our customer service via one of the following methods:

Once your return or exchange request is accepted, we will provide you with detailed instructions on how and where to send the package. Returns or exchanges sent without prior authorization will not be accepted.

Refunds: If you are requesting a refund, please note that it must be done within 3 days of the original purchase date. We will notify you once we've received and inspected your return, and let you know if the refund has been approved or not. If approved, you'll be automatically refunded through your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund.

Damaged, Defective, or Incorrect Items: Upon receiving your order, please inspect the items thoroughly. If you discover any defects, damages, or receive the wrong item, please contact us immediately. We will promptly evaluate the issue and take necessary steps to rectify the problem.

Exchanges: If you wish to exchange an item, please follow the return procedure mentioned above. Once your return is accepted, you can proceed to make a separate purchase for the desired item.

If you have any further questions or concerns about our return and exchange policy, please don't hesitate to reach out to us through the provided contact information.

Have questions about your order, or a general enquiry?

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