Return and Exchange Policy
Thank you for shopping at ShopTheBCode! We want to ensure your complete satisfaction with your purchase. Please review our policy regarding returns, exchanges, and refunds.
Return and Exchange Period: You have 14 days from the date of receiving your item to request a return or exchange.
Eligibility: To be eligible for a return or exchange, the item must meet the following criteria:
- It must be in the same condition as when you received it: unworn, unused, and with all tags intact.
- It should be in its original packaging.
- You must provide the receipt or proof of purchase.
Initiating a Return or Exchange: To start a return or exchange, please contact our customer service via one of the following methods:
- Email: email@example.com
- WhatsApp: +234 817 109 9452
Once your return or exchange request is accepted, we will provide you with detailed instructions on how and where to send the package. Returns or exchanges sent without prior authorization will not be accepted.
Refunds: If you are requesting a refund, please note that it must be done within 3 days of the original purchase date. We will notify you once we've received and inspected your return, and let you know if the refund has been approved or not. If approved, you'll be automatically refunded through your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund.
Damaged, Defective, or Incorrect Items: Upon receiving your order, please inspect the items thoroughly. If you discover any defects, damages, or receive the wrong item, please contact us immediately. We will promptly evaluate the issue and take necessary steps to rectify the problem.
Exchanges: If you wish to exchange an item, please follow the return procedure mentioned above. Once your return is accepted, you can proceed to make a separate purchase for the desired item.
If you have any further questions or concerns about our return and exchange policy, please don't hesitate to reach out to us through the provided contact information.