Refund Policy

Return and Exchange Policy

Thank you for shopping at bCODE! We want to ensure your complete satisfaction with your purchase. Please review our policy regarding returns, exchanges, and refunds.

Return and Exchange Period: You have 14 days from the date of receiving your item to request a return or exchange.

 

Eligibility: To be eligible for a return or exchange, the item must meet the following criteria:

  • It must be in the same condition as when you received it: unworn, unused, and with all tags intact.
  • It should be in its original packaging.
  • You must provide the receipt or proof of purchase.
  • The item must not be on sale.

 

Initiating a Return or Exchange: To start a return or exchange, please contact our customer service via one of the following methods:

Once your return or exchange request is accepted, we will provide you with detailed instructions on how and where to send the package. Returns or exchanges sent without prior authorization will not be accepted.

Refunds: If you are requesting a refund, please note that it must be done within 3 days of the original purchase date. We will notify you once we've received and inspected your return, and let you know if the refund has been approved or not. If approved, you'll be refunded within 5 - 10 working days to the account details you provide. Please remember that it may take some time for your bank or credit card company to process and post the refund.

 

Please note that items on sale cannot be returned, exchanged or refunded.

 

Damaged, Defective, or Incorrect Items: Upon receiving your order, please inspect the items thoroughly. If you discover any defects, damages, or receive the wrong item, please contact us immediately. We will promptly evaluate the issue and take necessary steps to rectify the problem.

 

Exchanges: If you wish to exchange an item, please follow the return procedure mentioned above. Once your return is accepted, you can proceed to make a separate purchase for the desired item.

If you have any further questions or concerns about our return and exchange policy, please don't hesitate to reach out to us through the provided contact information.

Have questions about your order, or a general enquiry?

Return and Exchange Policy

Thank you for shopping at bCODE! We want to ensure your complete satisfaction with your purchase. Please review our policy regarding returns, exchanges, and refunds.

Return and Exchange Period: You have 14 days from the date of receiving your item to request a return or exchange.

Eligibility: To be eligible for a return or exchange, the item must meet the following criteria:

  • It must be in the same condition as when you received it: unworn, unused, and with all tags intact.
  • It should be in its original packaging.
  • You must provide the receipt or proof of purchase.

Initiating a Return or Exchange: To start a return or exchange, please contact our customer service via one of the following methods:

Once your return or exchange request is accepted, we will provide you with detailed instructions on how and where to send the package. Returns or exchanges sent without prior authorization will not be accepted.

Refunds: If you are requesting a refund, please note that it must be done within 3 days of the original purchase date. We will notify you once we've received and inspected your return, and let you know if the refund has been approved or not. If approved, you'll be automatically refunded through your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund.

Damaged, Defective, or Incorrect Items: Upon receiving your order, please inspect the items thoroughly. If you discover any defects, damages, or receive the wrong item, please contact us immediately. We will promptly evaluate the issue and take necessary steps to rectify the problem.

Exchanges: If you wish to exchange an item, please follow the return procedure mentioned above. Once your return is accepted, you can proceed to make a separate purchase for the desired item.

If you have any further questions or concerns about our return and exchange policy, please don't hesitate to reach out to us through the provided contact information.

Have questions about your order, or a general enquiry?

Contact us